Luckycircus Casino support: which desk to write to
+61 2 1139 8046Anjouan ALSI-343395
EN · AUD
Luckycircus CasinoWHERE FORTUNE TAKES THE STAGE
Add FundsHelpPlayClaim OfferView AllSign UpWithdrawEnter
Sign InCreate AccountRewardsBonus codeSlots & Games
You need a person now

Need to contact Luckycircus Casino support?

Reach our team by live chat, e-mail or phone, and someone answers around the clock, every day of the year.

Start live chat 18+ only. Welcome offer carries 35x wagering. Bonus valid for 45 days.
Paid out today
300,819 A$
7,607 Players at the tables now
Operating under licence ALSI-343395 issued by the Anjouan Offshore Finance Authority, with independent game audits carried out by eCOGRA and QUINEL.
With a monthly payout volume of A$163M and a single-withdrawal ceiling of A$94,000, funds reach 279,000+ verified players without unnecessary delay.
Every session, transaction, and account detail is protected by 256-bit SSL — the same standard used by major financial institutions.
The moment you need us

Pick the channel that suits you

Every message lands with a trained person who can see your account history.

Your deposit just stalled
Live chat is best for anything urgent, from a stalled deposit to a locked login, and a reply typically lands inside 1 minute.
Open chat
A written answer you can keep
Write to [email protected] for account questions that need detail, and expect around 6 hours for a reply.
Write to us
Phone support
Call +61 2 1139 8046 (AEST) when you would rather talk it through; a person usually picks up within 5 minutes.
Call us
Six key details

Playing from Australia, helped on your clock

Whether the time difference or the language worries you, both are already settled for Australian players.

How to reach us

Australian phone+61 2 1139 8046
Support time zoneAEST
Support languagesEnglish, German, Finnish, Norwegian
E-mail support[email protected]

Who supervises us

Supervisory authorityAnjouan Offshore Finance Authority, license ALSI-343395

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Where do I turn when play stops feeling safe?

Luckycircus Casino keeps these services listed because some problems sit beyond what a casino can solve. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all operate independently of this operator and any bonus or account decision.

Gambling Help Online. A free counselling and information service built for anyone worried about their own betting or someone else's.

Lifeline Australia. Crisis support that answers when gambling stress has spilled into distress and you need someone steady tonight.

National Self-Exclusion Register. A national list you can join yourself to block access to licensed gambling sites across the country.

Your message is half written

Send your message to the desk that handles it

Reading this means your message reaches the person who can act on it, without a single handover.

Your account

General support[email protected]
Verification and documents[email protected]

Your money

Deposits and withdrawals[email protected]

Other matters

Privacy and personal data[email protected]
Business and partnerships[email protected]
The clock says midnight

Check who is awake before you write

Every hour here is AEST, because Australian players deserve a clock they recognise.

Live chat

Chat hoursAvailable around the clock
First chat replyAbout 1 minute
Time zoneAEST

E-mail

E-mail address[email protected]
E-mail replyWithin 6 hours

Phone

Australian phone+61 2 1139 8046
Phone waitAbout 5 minutes
The moment support falls short

The complaint route, step by step

By the evening your first reply disappoints, these four steps are your way forward.

What should I send first?
On the night the answer feels wrong, write to support with your username, the transaction reference and what you expected. Keep the thread in one place.
Read their position first
Within six hours a supervisor reads your case, checks the record and replies with a position. Read it before you reply again, so each message adds something new.
Luckycircus Casino internal review
Luckycircus Casino escalates unresolved cases to its internal review desk, which reopens the same file with the evidence you have already supplied. Ask for the reference number.
From internal file to regulator
Should the internal route end where it began, hand the same evidence to the Anjouan Offshore Finance Authority as the regulator of your licence. Nothing is lost, only moved.

Less back-and-forth, fewer messages

When you write or call, having these five to hand shortens the exchange.

  • Your registered e-mail address
  • Account username and player ID
  • Transaction reference or screenshot
  • Copies of identity and address documents
  • A short summary of what happened
Luckycircus Casino quick facts

Read this before you chase the desk

After two minutes here you will know which doors to knock on and what each one handles.

trustWhy not just accept the first answer I get?+
Ask again on live chat and say plainly that the earlier answer did not resolve it. A supervisor can review the exchange, and if the outcome still leaves you short, send the whole thread to [email protected] so it is logged formally.
trustWhere do I ask for my account to be shut?+
Live chat and the support inbox can both close an account, and the request is honoured the moment an agent confirms it. Any remaining balance is settled to your verified payment method, and reopening later needs a fresh request.
trustWhy do the language options list more than English?+
Agents answer in English, German, Finnish and Norwegian, so an Australian player can write in plain English and be understood first time. Outside those four, replies are given in English only.
trustHow long does verification usually take?+
Most checks finish inside forty-eight hours once all three documents are in, and a quiet queue can be quicker. Anything sent blurry or cropped stops the clock until a clearer copy arrives.
trustWhat if I want a copy of my data or it gone?+
Send the request to [email protected] and the team will confirm what is held about you. Deletion follows once legal record-keeping duties end, and you are told which records must stay.
trustWhat if I need to check who licenses this casino?+
Luckycircus Casino LLC runs this site under licence ALSI-343395, issued by the Anjouan Offshore Finance Authority and listed as company number 190753. That licensing record is the body to approach if a complaint reaches a dead end.
Luckycircus Casino operator

Know whose name sits on the licence

When a payout question makes you want names, this is the page to keep open.

Company

Legal nameLuckycircus Casino LLC
Company number190753 (Anjouan)
AddressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-343395

E-mail

Support e-mail[email protected]

We use cookies to ensure the site works properly and to improve your experience. By continuing to use Luckycircus Casino, you agree to our cookie policy.